Privacy Policy

1. Introduction

This Privacy Policy explains how Alrola Info Portal, operating at alrola-info.site ("we", "us", "our"), collects, uses, stores, and protects personal data when you visit our website. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use this website.

2. Data Controller

The data controller for personal data collected through this website is Alrola Info Portal, contactable at:

3. Data We Collect

We collect the following categories of personal data:

Contact Form Data

When you submit our contact form, we collect your name, email address, and the content of your message. This data is used solely to respond to your enquiry.

Cookies and localStorage

We use localStorage to store your cookie consent preference (key: cookieConsent_alrola-info.site). This is stored locally in your browser and is not transmitted to our servers. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

Server Logs

Our web hosting provider may automatically collect standard server log data, including your IP address, browser type, operating system, referring URL, and pages visited. This data is used for security and operational purposes and is not linked to your identity.

Voluntarily Provided Information

If you contact us by email or phone, we will retain the content of that communication and any personal data you provide, solely for the purpose of responding to your enquiry.

4. Legal Basis for Processing

We process personal data on the following legal bases under UK GDPR:

• Legitimate interests: Processing server log data for security and operational purposes.
• Consent: Storing your cookie consent preference in localStorage.
• Contract performance: Processing contact form submissions to respond to your enquiries.

5. How We Use Your Data

We use personal data only for the purposes for which it was collected:

• To respond to enquiries submitted via our contact form or by email.
• To maintain the security and operation of this website.
• To remember your cookie consent preference.

We do not use your personal data for marketing, profiling, or automated decision-making. We do not sell your personal data to third parties.

6. Data Sharing

We do not share your personal data with third parties except:

• Hosting provider: Our web hosting provider processes server log data as part of providing hosting services. They act as a data processor under a data processing agreement.
• Legal requirements: We may disclose personal data if required by law, court order, or regulatory authority.

We do not transfer personal data outside the UK or European Economic Area without appropriate safeguards.

7. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected:

• Contact form submissions: retained for up to 12 months, then securely deleted.
• Server log data: retained for up to 90 days by our hosting provider.
• localStorage data: stored in your browser until you clear it or withdraw consent.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data in certain circumstances.
• Right to restrict processing: You may request that we limit how we use your data.
• Right to object: You may object to processing based on legitimate interests.
• Right to data portability: You may request your data in a machine-readable format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies and localStorage

This website uses localStorage (not cookies) to store your consent preference. localStorage is a browser-based storage mechanism that keeps data on your device. It is not transmitted to our servers and is not accessible to third parties.

The specific localStorage key used is: cookieConsent_alrola-info.site. This stores a simple value indicating whether you have accepted our data practices. You can clear this at any time by clearing your browser's site data or local storage.

We do not use advertising cookies, tracking pixels, or third-party analytics tools on this website.

10. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.